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Retail calls TKO on disruption

As retailers, you have taken a lot of punches over the past few years.  Your high street stores and shopping malls are all...

A Mindshare on Customer Centricity

“How do you keep adapting to the huge demands of the 2019 consumer?”  This is just one of the topics discussed last week...

Sometimes, Things Just Work

September 2019 is a triple milestone month for me.  Not only do my wife and I celebrate our 20th wedding anniversary, but it...

Customer Focus is at the Heart of Transformation       

The “expectation economy” has put customers’ desires at the center of retailers’ digital transformation, but winning the...

Are Customer Expectations Hurting the Planet?

Consumers ask a lot from retailers; they want a personalized shopping experience, fast delivery and, in the meantime, not to...

Retailers have to Shape up - or Ship Out

“Excess inventory will kill a business. It doesn’t just cost money; it hides real problems that are lurking in the shadows...

Retail Ecosystems Require Cooperation… and APIs

A retail ecosystem exists when companies work together to satisfy the needs of consumers. 

Returns is all About Data – is There Enough?

It’s amazing how seemingly crazy ideas come to you when you least expect it - as happened to me a few weeks ago while...

What does Freedom as a Service mean to Retailers?

Retailers have long been constrained, rather than empowered, by technology and data.  This is why I feel Software AG’s new...

Retail "Body Parts" Work Together to Survive

The anatomy of the retail industry is similar to the human body; in retail, employees are the backbone and technology is...

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