Andrew Busby
Global Industry Senior Director
Retail writer, global retail influencer, former Forbes contributor and Amazon best-selling author with his book ‘Harry Was Right All Along’, Andrew is the Global Industry Senior Director for retail at Software AG and the founder of Retail Reflections. One of the most high-profile figures in retail – regularly featuring in the top 20 lists of global retail influencers, Andrew is constantly in demand for both writing and speaking and is regularly quoted in the media - on TV, radio and in the national press.
In a retail career spanning over 23 years, Andrew held senior positions at Kingfisher and Superdrug. In addition to writing his own retail blog, Andrew is a member of the IORMA Advisory Board, a member of REAN, Advisory Board member at Retail Week, Founder of the Retail Advisory Board and is also editor at large for Retail Technology magazine.
Recent posts
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Executive Voices -
IoT
Why retail is more uncertain than ever
Just as you thought things were going to get better after the Covid-19 pandemic, it appears that they’re about to get a whole lot worse. Inflation, skyrocketing energy prices, the cost-of-living crisis, global supply chain issues, food shortages and the war in Ukraine…. The combination of all these factors will mean that 2022, and most likely beyond, will be the… -
News
World Day for Safety and Health at Work
The annual UN World Day for Safety and Health at Work was created to help call attention to preventing accidents and diseases at work. And nowhere is this more relevant than in the retail sector. Ordinarily, you would not think about your safety and health when walking into a retail store. In the past, it probably wasn’t top of your… -
News
Shoptalk 2022: Retail’s Big Reunion
This year’s Shoptalk was one of the first big retail shows to come back in real life after a two-year hiatus. Shoptalk brings people together (over 10,000 of them) from around the world and is a key fixture in the retail calendar. Here are some of the highlights: Day one There were panels focusing on retail innovation and trends from… -
App & Data Integration
The new age of retail: Integrate everything everywhere
My first job in retail was in 1979 when I got a job as the “hardware storeman” at Beales of Bournemouth. I used to spend my days accepting deliveries of all sorts of things; from Star Wars™ Darth Vader toys to Le Creuset™ cookware. And each item had to be priced up using a hand-held device before it went out… -
IoT
Reinventing the store: Online will do heavy lifting
This is a guest blog by Written by Andrew Busby, retail writer, influencer and keynote speaker. This pandemic has had many effects on retail, from closing stores to a rapid shift to online and completely new customer behavior. But one – perhaps unexpected - thing it has shined a light on is the absolute importance of maintaining a robust store estate.… -
Process Management
But…we’ve always done it that way
Time to throw away the old rulebook and begin to understand how your retail business really functions. Like just about every other business, you can be sure that you most likely have plenty of them. They are there, lurking on hard drives, stuck to walls, sucking in your people’s time and energy. To what am I referring? Spreadsheets of course.…
