Latest Business Transformation posts.

In many respects, 2022 developed differently than what we expected back in January. Unpredictable and unprecedented global political and economic situations forced many companies to strengthen their business transformation initiatives. We've seen business models change rapidly to adapt and respond…

Have you experimented with any of the new text-to-image generators such as OpenAI's DALL-E 2, Google Brain's Imagen, and Stability AI's Stable Diffusion? Will this approach impact how we do process management in the future? Explore which innovations will make…

Should operational excellence initiatives lead to improved customer satisfaction? You would hope that the answer is "yes." Unfortunately, we have seen many examples in recent months with a narrow focus on efficiency and cost optimization. However, there is a massive…

Tradeoffs have been a part of life for all of history. But in the age of sustainability, as we race to prevent climate catastrophe, we're confronted with more of them than ever. Consider the case of my friend, Christopher, whose…

Global warming, biodiversity under threat, exhaustion of resources, and social inequities. Sustainability is the challenge of the century, with both threats and opportunities to tackle at the same time. Take climate change and the transition to net-zero economies as an…

To remain successful in a competitive, globalized world, every organization needs to undergo constant transformation in the way they do business. Change and innovation are a part of the new normal for businesses across all industries. These practices can range…

This post is part of our Women in BPM interview series. It is intended to inspire and encourage people (and especially women) with stories and insights from women who work in Business Process Management (BPM). You will hear about what…

Huaqin Technology is no stranger to fierce competition. The Shanghai-based manufacturer sells smart devices—think smartphones, wearables and automotive electronics—that go up against some of the largest tech companies in the world. To stay afloat in this crowded and competitive information…

During the global pandemic, mental health services have become more important than ever before. According to the World Health Organization, it has triggered a 25% increase in the prevalence of anxiety and depression worldwide.   Unfortunately, for the organizations providing mental…

CEOs are responsible for the overall success of the organization, leading the development and execution of long-term strategies with the goal of increasing shareholder – better yet, stakeholders – value. At the same time, sustainability topics are – at last…