Process Management 5 mins read

Software AG has been positioned by Gartner as the highest-ranked vendor for the Use Cases “Digital Transformation” and “Automation Opportunities”

In the analyst firm’s recently published Critical Capabilities report for Process Mining, Software AG received the highest score among all the 15 process mining vendors for two use cases.

Julian Krumeich Julian Krumeich

After releasing the first-ever Magic QuadrantTM for Process Mining Tools, in which Gartner® has named Software AG a Leader, the analyst firm just published the Critical Capabilities report for Process Mining. Here, Software AG has also received the highest score among all the 15 process mining vendors for the use cases Automation Opportunities and Digital Transformation

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We believe this underpins our decades of experience in process mining and business process management with ARIS: the first commercial process mining tool in 2001 which has since continued to innovate through long-term customer projects and consulting experience. 

A Critical Capabilities document is a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner. It shows you which products or services are a best fit in various use cases to provide you actionable advice on which products/services you should add to your vendor shortlists for further evaluation.  

We feel with ARIS being the first and only business transformation suite in the market, Gartner ranked Software AG as 1st in the Digital Transformation use case. With ARIS, we support the entire process and transformation life cycle deeply integrating process mining with all adjacent BPM components, such as process design, simulation, and roll-out capabilities, providing everything needed for successful transformation initiatives and building up a Digital Twin of an Organization (DTO). In contrast to single-focused process mining vendors, ARIS does not stop at generating data-driven insights – it offers all the necessary components to convert them into a successful transformation.  

We believe Software AG’s ARIS enables organizations to achieve long-term transformation success as well as quick wins by identifying Automation Opportunities – which is also the second use case in Gartner report, in which we have been ranked 1st by Gartner. We feel we have been recognized due to the powerful combination of process mining and Task Mining that ARIS offers. 

Having ranked highest in the two aforementioned use cases, we are placed second highest in the remaining use cases of Process Discovery and Process Comparison, Analysis, and Validation.  

Customers that choose ARIS for their process design and standardization initiatives benefit from our acknowledged Process Enhancement capabilities. With data-driven support, the existing process model can be enhanced by leveraging insights from process mining. We feel reusing existing process models as well as linked decision models has helped us in being recognized for Comparative Process Mining capabilities allowing for comprehensive process conformance and compliance assessments. 

In the 21st century, data is the new oil and the crucial element in driving process mining. With our market-leading data integration stack and years of experience with data integration projects, we feel we offer our customers the strongest Data Access and Preparation capabilities in the process mining market. Gartner has recognized us for this Critical Capability, which we believe confirms that our customers can connect to basically any system and use any data available in digital form. Hence, our customers benefit from data connectivity, which extends beyond typical business application connectivity, thanks to native integrations with Software AG’s webMethods, CONNX, and our recently acquired StreamSets solution. We provide full visibility into all data sources with over 550 out-of-the-box connectors, connectivity to Operational Technology (OT) in the Industrial Internet of Things (IIoT) and Manufacturing Execution Systems (MES), broad data lake connectivity, as well as legacy and mainframe applications.  

We believe Software AG’s ability to gather data from any source application in a fast and efficient manner has helped us in being recognized for Business Activity Monitoring. This enables us to implement real-time dashboards for monitoring KPIs continuously and provides decision support that can be utilized for fully automated Process Orchestration and Process Execution, for which we were also recognized in the report.  

Thanks to our AI-powered Root Cause Miner, which recommends root causes for ad-hoc specified process anomalies, reducing the time taken to obtain data-driven insights, we believe to have been acknowledged for our Advanced Process Analysis capabilities. Additionally, we offer highly mature scenario testing and process simulation capabilities helping assess the impact of any process change before implementation. 

Software AG also offers Process Maps and Analysis capabilities that encompass all essential features needed for process and variant discovery. Furthermore, we feel Software AG’s ability to provide inside-out transparency is complemented by recognized Journey Maps and Analysis capabilities, which enable the discovery and analysis of outside-in customer interactions and their alignment with internal processes. 

Convince yourself today, take a deeper look at Gartner Critical Capabilities report and test our free Basic Edition at

Gartner, Critical Capabilities for Process Mining Tools, Marc Kerremans, Kimihiko Iijima, Andrei Razvan Sachelarescu, Nick Duffy, David Sugden, 10 April 2023 

Gartner, Magic Quadrant for Process Mining Tools, Marc Kerremans, Kimihiko Iijima, Andrei Razvan Sachelarescu, Nick Duffy, David Sugden, 20 March 2023 

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