IoT 4 mins read

Smart Field Services: An IoT Use Case for Positive Sustainability Impact

Respond quickly, reduce equipment downtime, optimize operations, and become more sustainability oriented

Jean-Philippe Richard-Charman Jean-Philippe Richard-Charman

As you look to become more sustainability oriented and use IoT as that enabler, have you considered the deployment of smart field services? Other than improving productivity, reducing downtime, and turning data from connected “things” into predictive actions and new business initiatives, smart field services leads to the reduction of waste through optimized field service operations, with the potential to significantly impact sustainability initiatives and reduce an organization’s carbon footprint.

The below benefits will open your eyes to what is possible with the deployment of smart field services:

1. Reduce equipment downtime

One of the key benefits of smart field services is the reduction of unplanned downtime. By using IoT devices to monitor equipment performance and predict potential issues, organizations can take proactive steps to prevent equipment failure and reduce downtime. This not only improves equipment efficiency, which as a McKinsey study shows, time to repair equipment can be cut by 40% through proactive measures, lessening the need for costly reactive maintenance and lowering the carbon footprint of field services operations.

2. Resource and waste management

Smart field services provides the ability to optimize the use of resources. By using real-time data to track equipment usage and performance, organizations can make informed decisions about maintenance and repair, lessening the need for unnecessary replacements and minimizing waste. This not only lowers costs, but it also promotes sustainability by further reducing the carbon footprint of field services operations.

3. Safer work environment

One use that is potentially overlooked is the deployment of the use case to improve the safety of field services operations. By using IoT devices to monitor hazardous conditions and alert field technicians in real-time, organizations can mitigate the risk of accidents and injuries, promoting a safer and more sustainable workplace.

4. Improved customer satisfaction

Improving customer satisfaction is another result of deploying smart field services. As Deloitte and Forrester Research have both previously stated, pre-empting your customers’ needs is key to nurturing successful, loyal relationships. Enable your organizations to provide real-time updates on the status of service requests and reduce the time it takes to complete service requests. All of this results in improved customer service and increased customer loyalty, thus leading to a more sustainable and environmentally friendly future.

5. Discover key and valuable insights

Imagine being able to provide your teams with valuable insights into field service operations, and allowing your teams, partners, and your customers the ability to make more informed decisions about their operations. By analyzing real-time data from IoT devices and sensors, organizations and their customers can identify areas where they can optimize processes, reduce waste, and improve efficiency. Furthermore, and this was touched upon in an earlier point, through the monitoring of equipment and reducing equipment downtime, organizations can enable predictive and preventative maintenance. IoT devices and sensors can be used to monitor equipment performance and alert field service technicians when maintenance is needed, saving time and resources on unnecessary trips. This leads to a more sustainable future, as businesses can make data-driven decisions that positively impact the environment and reduce their carbon footprint.

To recap, smart field services is a powerful IoT use case that has the potential to significantly impact sustainability initiatives and reduce carbon footprints, it is critical for promoting a more sustainable and environmentally friendly future, working towards making an impact with regards to the United Nations’ Sustainable Development Goals. Our customers at Software AG are deploying smart field services to make a positive sustainability impact.

QTRS helps decrease emissions and reduce agricultural waste through real-time remote monitoring of its refrigerated trucks by using Cumulocity IoT, and has deployed predictive maintenance to help avoid breakdowns pertaining to their fleet of mobile refrigeration units.

Leading wind turbine manufacturers are using Software AG’s IoT platform to minimize the environmental impact of servicing, reducing their carbon footprint through predictive maintenance and smart field services.

PRAB, a leading manufacturer of automated scrap metal processing equipment, collects live data on a range of conditions to gain a greater understanding of how their equipment is performing, to prevent downtime, and assess what maintenance is needed to avoid unnecessary field trips, also reducing their carbon footprint.

By leveraging real-time data and predictive analytics, organizations can optimize their operations, reduce waste, and promote sustainability in a variety of ways. As IoT-related technologies continue to advance, we can expect to see even more innovative and impactful smart field services deployments in the coming years. Contact us to discuss how you can leverage IoT and smart field services to support your sustainability initiatives.