Process Management 3 mins read

Keep Calm and Carry on Business Continuity

Be effective. Be proactive. Be flexible. And above all, keep calm and carry on with your business continuity plans and execution.

Josèphe Blondaut Josèphe Blondaut

In times of change – in society, business, family and at home – you know it is vital to react as quickly as possible to mitigate impacts and other risks.

In business, you are no doubt preparing your organization to carry on as well as is possible – even if it is business as unusual. To help you keep your business on track, we have prepared 10 business continuity tips to help you lead your company through this tense time.

1. Act quickly but act right

Take your time to analyze the situation, evaluate risks and prioritize next steps. And then EXECUTE!

 2. Attention, attention

Gain the attention of the right people at the right time. In an emergency, they need a structured plan, guidance and leadership.

3. Make a plan, better two

Plan activities, plan task force members, plan communications and also plan a back-up plan, just in case.

 4. Communicate and communicate again

Continuously involve management and C-level, update your teams regularly and secure ongoing customer information. Appoint a spokesperson. Listen carefully, hints and advice can come from everywhere.

 5. Set the right team

The right people will make or break your task force. You need doers, innovators and strong leaders.

 6. Minimize customers impact

Do everything you can to help your customers; take care of them so they trust you – now and once everything is all over.

 7. Educate your teams

Make sure everyone is on the same page, educate employees on the changes in ways of working wherever they are, whatever their job is.

 8. Make and document secure decisions

Once these times are over, laws and regulations will still be in-place and non-compliance will have consequences. Comply with policies and procedures while documenting decisions.

 9. Plan for the time after

The focus of good crisis management is future strength. Be ready to thrive again. Define your recovery strategy and communicate it as strongly as you did during the tough times.

 10. Plan for the next crisis

Make sure to go through the lessons learned, infuse them back into the business and better prepare for the future.

As you may have noticed, all of these have to do with processes; changing processes, processes to communicate, adapting processes to support the unknown. You have to Analyze them, Act on them, Adapt them and Achieve resilience. Read more about the 4A’s and share the infographic with peers!

Be effective. Be proactive. Be flexible. And above all, keep calm and carry on with your business continuity plans and execution.

Read more about the 10 tips here. And get ARIS for free by clicking below.