Everyone wants to attain operational excellence, but few can say what that really means.
My colleague Eric Roovers puts it like this: “Enterprises urgently need to align their ways of working across functions, geographies, businesses and management layers.”
I share this view. In the end, operational excellence is a management philosophy that we describe “from strategy to everyone.” Achieving operational excellence is not a one-off effort by a single department or organization; it involves every person at every level of your organization, because every role, system and process helps you deliver value to your customer.
“Long-term operational excellence requires a shift in the skills and mindset of both the knowledge workers and the organizations for which they work,” Sandy Kemsley, BPM industry analyst and process architect at Kemsley Design Ltd.
Operational excellence is usually connected to business processes – some relate to lean management and others relate to data. But what is often perceived as the target, operational excellence, can never really be achieved. Because beneath the ideal lies continuous improvement. And continuous improvement implies that it’s never done.
Transformation and change
Moreover, operational excellence goes along with transformation – which implies change. So, when your business or organization or process is changed, it needs to be operationally excellent. Then, once this state is achieved, the improvement starts – again and again – to continuously transform your business.
“Enterprises will have to provide a platform to not just support knowledge workers, but significantly enhance their productivity by automating activities and decisions that don’t require their level of skill. Freed from routine work, they can focus on adding the value that only people can provide: complex decision-making, problem resolution, collaboration and innovation,” said Kemsley.
This is where a supporting tool is needed and that is what we call the ARIS-powered enterprise management system – some call this a business management system. This platform stretches from strategy definition to business design and process rollout to the stakeholders. It includes integrated risk management and is underlined by continuous improvement, dashboarding and process mining.
If you want to learn more, take a deep-dive into best practices and see how operational excellence impacts business and processes, make sure to tune into our upcoming webinar series.
We’re kick-starting it with Sandy Kemsley, who is joined by Eric Roovers, business transformation leader at Software AG. They will share and discuss best practices for your success.