Dr. Helge Hess
ARIS Chief Evangelist at Software AG
Recent posts
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Business Transformation -
Business Transformation
Have we forgotten about customer experience?
Should operational excellence initiatives lead to improved customer satisfaction? You would hope that the answer is "yes." Unfortunately, we have seen many examples in recent months with a narrow focus on efficiency and cost optimization. However, there is a massive opportunity in seeing the external customer experience and internal processes as two sides of the same coin. The last few… -
Business Transformation
Process mining optimizes procurements and supply chain
Process mining helps you optimize procurement processes to achieve supply chain resilience. In many industries, problems in global supply chains lead to massive impairments in the ability of companies to deliver and compete. Global supply chains are under some of the greatest stress they have experienced in the last decades. Complaints about bottlenecks and problems with procuring materials are at… -
Business Transformation
The digital future of compliance
The digitalization of compliance processes can revolutionize making your way through an evolving regulatory landscape. In many industries and regulated markets, compliance with regulatory requirements has become an indispensable “license to operate.” However, many companies are confronted with a wide range of challenges to risk and compliance management: The number of regulations continues to grow Companies struggle to maintain a… -
Business Transformation
Five things that can go wrong with process automation
Digitalization is often interpreted as the automation of business processes but taking a focus this narrow can end in tears. The market for automation technologies is growing at high double-digit rates, accelerated by the user-friendliness of the technologies. This drives automation projects into business departments, rather than IT organizations, and the role of the citizen developer, who can build applications… -
Business Transformation
Lessons in operational excellence from the Winter Olympics
This week marks the end of the 2022 Winter Olympics in China, and there are some great lessons to be learned by looking at how athletes strive to improve their operational performance. What does your business’s operational excellence have to do with sports? Professional athletes practice repeatedly, over many years, to improve their performance and ultimately prevail over their competitors. The same… -
Business Transformation
“Be the change” for operational excellence
You might have heard the phrase “change is the new normal,” and lately it has become clear that proactively dealing with change is essential to your economic success. To address this change in a structured way, continuously questioning and adapting your business model and processes, you must “be the change” through operational excellence. 2022 is the year that will mark… -
Business Transformation
Business resilience remains paramount
Business resilience has become of paramount importance for many companies and industries: Regulatory compliance and operational excellence initiatives can help. From the Covid-19 pandemic causing volatility in customer demand, to major disruptions of production, distribution and supplier networks and hacker attacks, it has become all too obvious just how vulnerable their business models and processes are. Climate change is also rearing its… -
Business Transformation
2021 highlights: BPM, compliance management and business resilience
Business resilience has become of paramount importance for many industries, particularly after the last two years. It has become obvious how vulnerable many companies’ business models and supply chains are to unexpected events. The interdependencies and synergies between risk and compliance management, business resilience and business process transformation have become much more obvious. Here are six articles that explain why, and what you… -
Business Transformation
Process mining highlights from 2021
Process mining is one of the fastest growing markets in the IT industry. It promises direct benefits on the path to operational excellence, a goal that every organization is striving for today. Below are our key articles from last year that explain the basics of process mining, as well as the different areas of application and future developments. 1 Take transparency to the…
