Customer focus is the touchstone by which retailers measure their commitment to digital transformation. The customer experience, from search to purchase, has to be seamless – be it in store or online.
This is why retail today is all about collaboration; brick and mortar companies need non-traditional solutions, online retailers need offline solutions. We need to work together. This philosophy will be demonstrated in spades at NRF 2019, Retail’s Big Show in New York City, and Software AG will be there with French family fashion retail powerhouse Kiabi to prove it.
Kiabi first teamed up with Software AG in order to visualize and re-structure its processes and speed up and expand its customer contact. Now, we are teaming up to present together at the Big Show on Sunday, 13 January.
Kiabi, which has been working with Software AG to expand its operations across multiple countries, will talk about how it has leveraged technology to transform. Process design and orchestration were combined with Software AG’s leading API Management capability to create growth-driving retail ecosystems.
Speaking from Kiabi will be Christophe Alié – Chief Information Officer (CIO) & Leader Innovation & Transformation. The presentation will be at Stage 4 of Expo Hall Level 1 at 0915 on Sunday, 13 January, as part of the “Big Ideas” session.
More collaboration can be experienced at our booth during 13-15 January; Steve Stone – the former CIO of Lowes and LBrands (Victoria Secret, Bath & Body Works, La Senza, Henri Bendel) will be available at our booth for discussions and his perspectives on digital transformation.
We will also be sharing demonstrations of solutions that are in use with some of the world’s most progressive retailers. For example:
- Real-Time Inventory Visibility
- Real-Time Customer Insight
- Omni-Channel Orchestration
- IoT Connected Inventory
- Robotic Process Automation (RPA)
Details of the Forrester Total Economic Impact study will also be available – which showed returns of 324% and a payback in less than 6 months after digitalization.
Our solutions team will be on hand to explain how we are helping world leading retailers like 7-Eleven, Kiabi, Staples, Lidl, Adeo, Tractor Supply and Woolworths Australia connect systems, people and things in real-time in order to streamline, automate & provide intelligent visibility.
We are very excited to have such great customers teaming up with us at NRF 2019. Come and see us at Booth #1233.