Latest Operational Excellence posts.

Last year was really challenging and events unfolded differently than expected. Economic uncertainty forced many companies to shore up their business transformation initiatives. Since we know operational excellence is a high priority for most companies, what are the topics and…

Have you adopted IoT and are looking to increase aftermarket services revenue or control cost-of-service visits? Leveraging smart field services can improve productivity, reduce downtime, and turn data from connected "things" into predictive actions and new business initiatives. The pandemic…

One of life's great paradoxes is that having relevant experience is critical to creating the best opportunities, but how can you get the experience if you don't get an opportunity to show what you are capable of first? The Electric…

Have you experimented with any of the new text-to-image generators such as OpenAI's DALL-E 2, Google Brain's Imagen, and Stability AI's Stable Diffusion? Will this approach impact how we do process management in the future? Explore which innovations will make…

For as long as people have produced goods, there has been a need for Quality Assurance. Across industries, a universal form of Quality Assurance has been visual inspection. While many products need to be tested against more quantifiable benchmarks like…

Should operational excellence initiatives lead to improved customer satisfaction? You would hope that the answer is "yes." Unfortunately, we have seen many examples in recent months with a narrow focus on efficiency and cost optimization. However, there is a massive…

Operational excellence is top of almost every company’s to-do list in 2020, with process quality, customer satisfaction and cost-cutting the primary goals. Operational excellence is a collective term for optimization programs that align all business processes with customer needs, quality and efficiency.…